You might want to push personalization a step further and send Superdocu emails from your own mail server!

Luckily, you can add a custom SMTP from your settings easily.

All you need to provide us is the following:

• Your preferred “From” email. Usually, it’s the same email as the one you use to connect to your SMTP.
• Your SMTP server address. It can be a hostname (like, smtp.yourdomain.com) or an IP Address (eg. 123.123.123.1)
• Your SMTP server port. It’s usually either 25, 465 or 587. But we advise against using 25 which is unsecure.
• Your SMTP username. Usually, it’s your email address
• Your SMTP password. Don’t worry, it’s encrypted. Even us cannot decipher it :)

Using a Google Workspace Custom SMTP

Use the “Google Sign In” link

Using an Office365 SMTP

Make sure that you allowed SMTP Authentication. Follow steps here to do so.

Usual parameters for office 365 are as follows:

If you have two-factor authentication enabled on Office365, it might be an issue. If so, you should follow the steps below:

1. Go to the Security basics page and sign in to your Microsoft account.

2. Select More security options.

3. Under App passwords, select Create a new app password. A new app password is generated and appears on your screen.

4. Enter this app password in Superdocu, instead of your usual password.

If it does not work, please contact us so that we can investigate.