Troubleshooting as a user

If you are having trouble accessing your secure space, here are the most common issues and how to solve them.

My sign-in link is expired or no longer valid

Sign-in links are single-use and have a limited validity. If your link no longer works, simply request a new one.

See My sign-in link has expired — what should I do? for step-by-step instructions.

I entered my email but received nothing

Check:

• your spam or junk folder
• that you entered the correct email address (the one used in your invitation)
• that you are checking the right inbox

If you still haven’t received an email, contact the company that invited you.

Common sign-in issues

If your secure space does not load correctly or keeps returning you to the sign-in page, your browser may have saved outdated information. Delete the related cookies, reload the page, and sign in again.

On Google Chrome

1. Paste chrome://settings/siteData?searchSubpage=superdocu into the address bar.
2. Click the trash icon next to every Superdocu result.
3. If your secure space uses a custom address, search for the domain shown in your address bar and delete those results too.
4. Return to your secure space sign-in page, reload it, and request a new sign-in link.

On Microsoft Edge

1. Open Settings and more > Settings > Cookies and site permissions > Manage and delete cookies and site data > See all cookies and site data.
2. Search for superdocu and delete every result.
3. If your secure space uses a custom address, search for the domain shown in your address bar and delete those results too.
4. Return to your secure space sign-in page, reload it, and request a new sign-in link.

On Firefox

1. Open Settings > Privacy & Security > Cookies and Site Data > Manage Data.
2. Search for superdocu and click Remove All Shown.
3. If your secure space uses a custom address, search for the domain shown in your address bar and remove those results too.
4. Return to your secure space sign-in page, reload it, and request a new sign-in link.

If the issue continues, make sure third-party cookies are allowed in your browser settings.

I can’t access a step in my sequence

Some sequences require you to complete each step before accessing the next one. If you cannot proceed, check whether the current step has any remaining required items to submit or fill in.

Other issues

If none of the above applies, contact the company that invited you directly, or reach us at support@superdocu.com.