If you have issues with your usage of Superdocu, please read this article and follow the steps explained below.

1. I am getting “Unprocessable entity” when I log in

To protect your account from man-in-the-middle attacks, we use CSRF tokens which prevent cross-site request forgery. In a nutshell: we store a unique code in your computer cookies, and we verify this code when you log in. If there is a mismatch, we do not allow you to log in.

The solution to this problem is to delete your Superdocu cookies, reload the page and sign-in again. Here are the steps you should follow:

On Google Chrome:

1. Copy and paste the following site in your address bar: chrome://settings/siteData?searchSubpage=superdocu
2. Click on the small ‘Trash bin’ icon for each item and delete them all

3. Go back to the sign-in page and reload it, or open the following link in a new window: https://superdocu.com/c/sign_in/

4. That’s all, you should be able to sign in!

On Microsoft Edge

1. Select “settings and more” in the menu
2. Select Settings and more > Settings > Cookies and site permissions. Under Cookies and data stored, select Manage and delete cookies and site data > See all cookies and site data
3. Search for superdocu
4. Delete all cookies in the list
5. Go back to the sign-in page and reload it, or open the following link in a new window: https://superdocu.com/c/sign_in/
6. That’s all, you should be able to sign in!

On Firefox

1. In the menu bar at the top of the screen, click Firefox and select “Preferences”
2. Select the “Privacy & security” panel and go to the “Cookies and Site Data” section.
3. Click on “Manage Data” button, and a “Manage Cookies and Site Data” section will appear.
4. In the “Search websites” field, type superdocu
5. Click on “remove all shown”

6. Go back to the sign-in page and reload it, or open the following link in a new window: https://superdocu.com/c/sign_in/

7. That’s all, you should be able to sign in!

2. The “Test Workflow” button redirects me to a sign-in page.

As you log in both as an admin and a third-party (client or supplier, for instance), we create cookies to store the session for both users.

When you click on the “test workflow” button, we create a temporary user so that you can preview what your contacts will view. But if you were already logged in beforehand, there might be a stale cookie left on your computer.

If that’s the case, please follow the steps mentioned above for the issue #1, and make sure to also search for your custom domain (eg. onboarding.acmecorp.com) if you have set it up, and delete cookies for it as well.

If this doesn’t work, please make sure you allow third-party cookies on your browser.