Troubleshooting as a user

If you are having trouble accessing your secure space, here are the most common issues and how to solve them.

My sign-in link is expired or no longer valid

Sign-in links are single-use and have a limited validity. If your link no longer works, simply request a new one.

See My sign-in link has expired — what should I do? for step-by-step instructions.

I entered my email but received nothing

Check:

• your spam or junk folder
• that you entered the correct email address (the one used in your invitation)
• that you are checking the right inbox

If you still haven’t received an email, contact the company that invited you.

I can’t access a step in my sequence

Some sequences require you to complete each step before accessing the next one. If you cannot proceed, check whether the current step has any remaining required items to submit or fill in.

Other issues

If none of the above applies, contact the company that invited you directly, or reach us at support@superdocu.com.