If you have issues with using Superdocu, please read this article and follow the steps explained below.

1. When I try to log in, it says that the log in link is expired

The solution to this problem is to delete your Superdocu cookies, reload the page and sign in again. Here are the steps you should follow:

On Google Chrome:

1. Copy and paste the following site in your address bar: chrome://settings/siteData?searchSubpage=superdocu
2. Click on the small ‘Trash bin’ icon for each item and delete them all
3. Enter your email address and ask for a new login link on the sign-in page.
4. You will receive another email with the right link, and that’s all, you should be able to sign in!

On Microsoft Edge

1. Select “settings and more” in the menu
2. Select Settings and more > Settings > Cookies and site permissions. Under Cookies and data stored, select Manage and delete cookies and site data > See all cookies and site data
3. Search for superdocu
4. Delete all cookies in the list
5. Enter your email address and ask for a new login link on the sign-in page.
6. You will receive another email with the right link, and that’s all, you should be able to sign in!

On Firefox

1. In the menu bar at the top of the screen, click Firefox and select “Preferences”
2. Select the “Privacy & security” panel and go to the “Cookies and Site Data” section.
3. Click on “Manage Data” button, and a “Manage Cookies and Site Data” section will appear.
4. In the “Search websites” field, type superdocu
5. Click on “remove all shown”
6. Enter your email address and ask for a new login link on the sign-in page.
7. You will receive another email with the right link, and that’s all, you should be able to sign in!